TransUnion is transforming from a traditional credit bureau into a modern platform enterprise by consolidating its fragmented technology infrastructure. Under the leadership of Venkat Achanta, who joined after the $3.1 billion Neustar acquisition, the company has developed OneTru—a unified platform that standardizes operations across its global network spanning 30 countries and 13,000 associates. This technology modernization represents a strategic shift for the $4.5 billion company as it evolves beyond data provision to becoming an insight-driven organization powered by advanced analytics and emerging AI capabilities.
The big picture: TransUnion’s technology infrastructure had become unwieldy with over 20 different tech stacks resulting from years of acquisitions and organic growth.
- “We looked like a $200 million company with many tech stacks rather than a $4.5 billion enterprise,” explained Achanta, TransUnion’s Executive Vice President and Chief Technology, Data and Analytics Officer.
- The company’s sprawling technology foundation wasn’t aligned with its scale and ambitions in the information and analytics industry where “data is our most proprietary asset.”
The solution: OneTru serves as the unifying platform that streamlines TransUnion’s entire data and analytics value chain.
- The platform was designed with a “thick platform with thin products on top” architecture that can manage petabytes of sensitive consumer data while delivering insights through various channels.
- “OneTru encapsulates the entire data and analytics value chain,” noted Achanta. “Every user at TransUnion starts and ends their day with it.”
Tangible results: The platform has already demonstrated significant performance improvements across TransUnion’s product lines.
- The company’s TruValidate fraud products and TruAudience marketing analytics suite have been successfully replatformed on OneTru.
- Achanta highlighted that they’ve “seen a 50% improvement in fraud catch with reduced false positives” following the migration.
Future vision: TransUnion is integrating advanced AI capabilities to further enhance the platform’s functionality.
- While the platform already features low-code interfaces, TransUnion is “embedding multimodal conversational interfaces and AI agents to support every task.”
- “We envision a future where agentic workflows and human-in-the-loop environments coexist, allowing purposeful work for humans and automated reasoning for AI,” explained Achanta.
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