ServiceNow is significantly expanding its AI capabilities with a new partner ecosystem and autonomous agents designed to revolutionize enterprise workflow automation. At its Knowledge 2025 event, the company unveiled the Workflow Data Network, a comprehensive data integration system that connects AI tools to enterprise data across various sources and partners, alongside autonomous agents that can handle complex IT tasks independently and a new Core Business Suite that streamlines operations across departments.
The big picture: ServiceNow’s Workflow Data Network creates a unified ecosystem for AI-powered workflow automation by connecting enterprise data across more than 100 integrations and multiple technology partners.
- The network enables organizations to connect AI capabilities to both ServiceNow data and a dynamic ecosystem of external partners and data sources.
- Available immediately, the system supports structured, unstructured, real-time, historical, internal, and third-party data through various integration methods.
Key infrastructure details: The platform includes connectors to major cloud data platforms and integrations with leading technology companies.
- The network offers no-copy connectors to platforms including Amazon Redshift, Databricks, Google Cloud BigQuery, Microsoft SQL Server, Snowflake, Cloudera, and Teradata.
- Partnerships with Adobe, Boomi, Microsoft, and Oracle allow integration of preferred applications and pre-built templates in the ServiceNow AI Platform.
- The open framework connects natively to RaptorDB Pro and more than 50 open-source databases.
Autonomous capabilities: ServiceNow introduced AI agents across multiple IT domains that can independently perform complex support and management tasks.
- IT service management agents reduce repetitive tasks and support real-time communication during incidents.
- Operations management agents autonomously handle alert triage and root cause analysis.
- Asset management agents can procure software and hardware while ensuring compliance, while strategic portfolio management agents track project execution and alert managers to issues.
Why this matters: According to ServiceNow Chief Innovation Officer Dave Wright, these autonomous capabilities fundamentally transform IT operations from reactive to proactive.
- “These powerful new AI agents bring self-healing and self-defending capabilities into the security lifecycle,” Wright explained during the press conference.
- The autonomous approach aims to resolve issues faster and allow IT teams to focus on high-value strategic work rather than routine troubleshooting.
Business transformation: ServiceNow also launched Core Business Suite to streamline essential business operations across departments with AI.
- The suite, generally available now, automates requests and connects workflows across HR, procurement, finance, facilities, and legal departments.
- ServiceNow specifically introduced Finance Case Management to support finance departments with AI agent assistance for tasks like creating cost centers, checking vendor invoices, and escalating payroll issues.
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