Only 9% of Americans regularly get news from AI chatbots, reveals Pew survey

A new Pew Research Center survey reveals that only 9% of U.S. adults regularly get news from AI chatbots like ChatGPT or Gemini, with just 2% doing so often and 7% sometimes. The findings suggest that despite growing chatbot adoption, these AI tools have not yet established themselves as mainstream news sources, with 75% of Americans never using them for news consumption.

What you should know: The majority of Americans remain skeptical about using AI chatbots as news sources, preferring traditional media outlets.
• About 16% of adults use chatbots rarely for news, while three-quarters never do so at all.
• Fewer than 1% of Americans actually prefer getting news from chatbots over other sources.
• The survey of 5,153 U.S. adults was conducted from August 18-24, 2025, as part of Pew Research Center’s American Trends Panel.

Age makes a difference: Younger Americans show slightly higher engagement with AI-powered news, though the gap isn’t dramatic.
• Adults under 50 are twice as likely as older Americans to get news from chatbots at least sometimes (12% vs. 6%).
• However, much larger age differences exist when it comes to overall chatbot usage beyond news consumption.

Trust concerns emerge: Users who do get news from AI chatbots express mixed feelings about the accuracy and reliability of the information.
• A third of chatbot news users say they “generally find it difficult to determine what is true and what is not.”
• Only 24% find it easy to assess truthfulness, while 42% aren’t sure about their ability to distinguish fact from fiction.
• About half of chatbot news users say they “at least sometimes come across news there that they think is inaccurate,” including 16% who see this extremely often or often.

Younger users report more misinformation: Despite being more likely to use chatbots, younger adults are also more likely to encounter inaccurate information.
• Among those who get news from AI chatbots, 59% of adults ages 18-29 and 51% of those 30-49 say they at least sometimes see inaccurate news.
• By contrast, only 43% of those 50-64 and 36% of those 65 and older report the same experience.
• Political party affiliation and education level showed no major differences in these perceptions.